FAQ (Frequently Asked Questions)
How do I place an order?
Placing an order with Sounds of Flowers is quick and easy. Simply browse our online shop, select the desired items, and add them to your cart. Proceed to the checkout page, where you can review your order and securely complete the payment process. If you have any specific requests or need assistance, feel free to reach out to our friendly customer support team.
Do you offer custom arrangements?
Absolutely! We take pride in our ability to create custom floral arrangements tailored to your preferences and occasion. Whether you have a specific color palette, flower selection, or design concept in mind, our skilled designers will bring your vision to life. Contact us to discuss your requirements, and we'll be delighted to craft a unique arrangement just for you.
Can I request a delivery?
Yes, we offer reliable and timely delivery services. During the checkout process, you can choose your preferred delivery date and provide the recipient's address. We strive to ensure that your floral gift arrives in perfect condition, spreading joy and beauty wherever it goes. Please note that delivery options may vary depending on your location.
How can I reach your customer support team?
We're here to assist you every step of the way. If you have any questions, concerns, or need further information, please don't hesitate to contact our customer support team. You can reach us through our website's contact form or email. We strive to provide prompt and friendly assistance to ensure your experience with Sounds of Flowers is exceptional.
Shipping Policy
1. Processing Time
Order Processing: All orders are processed within 3-5 business days. Orders placed on weekends or holidays will be processed the next business day.
Custom Orders: For custom or personalized items, please allow an additional 5-7 business days for processing.
2. Shipping Rates and Delivery Times
Standard Shipping:
Domestic (USA): Free shipping
Estimated delivery time: 3-7 business days.
International: Rates vary based on location. Estimated delivery time: 7-21 business days.
Return Policy
We are committed to providing you with the best shopping experience and ensuring your satisfaction with every purchase. Our return policy is designed to be straightforward and fair, reflecting our dedication to customer service. General Return Policy
1. Eligibility for Returns - Items must be returned within 14 days of the delivery date. - Items must be unused, in their original condition, and in the original packaging. - Proof of purchase (order confirmation email or receipt) is required for all returns.
2. Non-Returnable Items - Custom-made or personalized items. - Gift cards. - Items marked as final sale or clearance.
3. Return Process - Contact our Customer Service team at florist@soundsofflowers.com to initiate a return. Provide your order number, item(s) to be returned, and reason for return. - Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions. - Pack the item(s) securely in the original packaging, including all tags, accessories, and documentation. - Clearly mark the RMA number on the outside of the package.
4. Shipping - Customers are responsible for return shipping costs unless the item received was incorrect or damaged. - We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost in transit.
5. Refunds - Once your return is received and inspected, we will notify you of the approval or rejection of your refund. - Approved returns will be processed within 5-7 business days, and a credit will be applied to your original method of payment. - Shipping charges are non-refundable.
6. Exchanges - We only replace items if they are defective or damaged. If you need to exchange an item, contact us at florist@soundsofflowers.com with your order number and details about the product condition. Damaged or Incorrect Items.
Reporting Issues - If you receive a damaged or incorrect item, contact us immediately at florist@soundsofflowers.com. - Provide your order number, a description of the issue, and photos of the damaged or incorrect item.
Resolution - We will arrange for a replacement or refund as quickly as possible, including covering return shipping costs for incorrect or damaged items. Contact Us If you have any questions about our return policy, please contact our Customer Service team at florist@soundsofflowers.com or call us at [your phone number]. We are here to help and ensure your shopping experience with Sounds of Flowers is a pleasant one.
Thank you for shopping with Sounds of Flowers!